Week Thirteen (Chapters 10 and 11)

Chapter 10 – Organizational Behavior: Power, Politics, Conflict, and Stress

This chapter is talking about how we think that affect our actions to succeed. It first talks about Organizational behavior, which is the study of actions that affect performance in the workplace. It is pretty evident that things that I do to myself affect the way I perform. I am not a competitive person, but the worst person that stops me from succeeding is myself. The chapter talks about self-esteem, which is an overall view of yourself. The chapter recommends focussing on your own abilities and skills and your success. Something that really hit me was the quote “forget your failures; we all have them”. I am really bad at forgetting about failures, that sometimes I forget the successes. I can change that by making room for more memories for success.

Leyla Seka said she “had to overcome her self-doubt to advance to a vice president (VP) position at a software provider Salesforce”. Lou Holtz says “Happiness is nothing more than a poor memory of the bad things that happen to us”. There are things I can control in order to do the best I can. I cannot pity myself. I have to just do things to do them, instead of thinking of what could go wrong.

Another important part of the chapter talked about personality. I did not realize my basic personality is developed by age 5. The chapter said that personality influences the types of careers we choose, such as being people oriented or task oriented. I feel like I am an internalizer, and have an average risk-taking propensity, The Big Five Personality Dimensions.

It talked about our perceptions of the things around us, and we have to keep that in mind when we are in the business world. We perceive ourselves one way, but we also hope a certain perception of ourselves is seen by others. Power is the ability to influences others’ behavior. It is important to network and builds coalitions with other people.


Chapter 10-Case: OB at College

Jefferson was going to appeal to the dean, VP, and president if Perry chooses to make a department policy that would not allow her to use her graduate assistants to test exams. Everyone is valid in their opinion, and this is a contrast of viewpoints. This is coercive power in the fact that aggressive language is being used. I think Jefferson is using her openness to experience. She sees that other professors in the country use their graduate assistants grade exams, so she does not see the problem. I do not know necessarily what I would do as Perry because there are multiple ways to make it as less conflict as possible. There are many wrong ways to do it, but I think Perry is meaning well. I think Iw ould draft a policy directly stating that graduate assistant cannot be used to grade objective exams because it would be a better even field for both professors and graduate assistants. I think that it would allow the graduate assistants to not be taken advantage of, and it would make sure that all professors so do the same amount of work.


Chap 10 Self Assessment 10-1 (IN TEXT) – Personality Profile 

  1. 5
  2. 7
  3. 5
  4. 6
  5. 4
  6. 7
  7. 3
  8. 3
  9. 5
  10. 5
  11. 5
  12. 6
  13. 4
  14. 6
  15. 3
  16. 4
  17. 7
  18. 7
  19. 5
  20. 4
  21. 4
  22. 4
  23. 4
  24. 5
  25. 6

Extroversion = 5, 7, 5, 4, 4 = 25
Agreeableness = 7, 3, 6, 7, 4  = 27
Adjustment = 5, 3, 4, 7, 4, = 23
Conscientiousness = 6, 5, 6, 5, 5 = 27
Openness to Experience = 4, 5, 3, 4, 6 = 22


Why did we read this chapter?

We read this chapter because it is another way to get to know ourselves. Our personality is a big factor in choosing what we want to do with our lives, and we can have a mix of things that make up our personality. I learned I am more evenly split between the personality types than I thought. I also realized that situations are not going to be so black-and-white. For the OB case, Perry had to make the hard decision in making an employee upset by choosing to do something that he thought would better the whole group. We need to learn how we are as people to see how we would react to those situations.

How do we do this?

One way to help with being confident in how we are is through self-talk. Self-talk means to be aware of your thoughts, stop and change to positive optimistic thoughts. The idea of visualizing your success is also commonly used along with self-talk. This is a great way to make sure that you tell yourself things will be okay. It said to not use “I” statements, so it seems more objective. I will try that.

One other thing I appreciated was seeing section on stress management. Once we find out more things about ourselves we can better know how to accommodate to how we act. Suggestions for stress management are time management, relaxation, sleep (7 hours apparently), nutrition, positive thinking, and exercise. In order to be the best we can be we have to maintain our stress, and we can overcome it with these tactics.


Chapter 11 – Motivating for High Performance

Skill Builder 11-1: Giving Praise

Imagine yourself in a management position, and write out the praise you would give to an employee for doing what you did.

Step 1. Tell the employee exactly what was done.

  • Congratulations! You have been able to successfully give a presentation to the CEO of our company. She was thoroughly impressed.

Step 2. Tell the employee why the behavior is important.

  • You were able to answer her questions, and you were confident about it. This is important because it shows that we have a stronghold in the marketing department and that she will now be able to trust us

Step 3. Stop for a moment of silence. (Count to 5 silently).

Step 4. Encourage repeat performance.

  • Thank you for all that you do. I see your hard work, and I want you to know that you are seen and appreciated.

Apply It. What did I learn from this experience? How will I use this knowledge in the future?

I think that I would want to get good feedback, so I need to do the same for others. Sometimes we get so wrapped in what we want to hear we do not take into account what others want to hear. I need to do better in making sure people feel they are appreciated. It is important to make that clear. I can make better decisions about what to do in the future.

Skill Builder 11-2: Self-Motivation

Review the two Self-Assessment exercises.

11-1 Self Assessment

I found out that motivating factors influence me more than maintenance factors.

11-2 Self Assessment

I found out that I have a combination of achievement and power as my dominant needs.


Why did we read this chapter?

When I think of the why of this chapter I think of what works for our group. We motivate each other with things like positive reinforcement and knowing how each other works. We all want motivation, but we see it in different ways. It is important to know what motivates you, but it is important to know what motivates others. IT is good to know to see what the needs of employees are, but it is also to know what the process of how people got those motivations are. This chapter helped differentiate the motivations for me to do better as well.

How do we do this?

We take these assessments to learn about what motivates us. It also lets us know what possibly motivates other people, which will help us when we need to be in charge of a team. It will give us the information to know how to effectively. Lou Holtz says there are three keys to success, attitude, positive self-esteem, and setting a higher goal. Setting a high enough goal motivates employees to push harder. Motivation is linked to group dynamics, so it will help us motivating a whole team to do what we need to do. We do that for our group in the fact that we get the stuff done that we need to, and we motivate each other to get it done! It really helps!

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